Contact us
We are a small team and we read every message. Write to the address below and we will reply as soon as we can.
Support e-mail
contato@bynem.com.brSupport in Portuguese, English and Spanish.
What we can help with
Subscription and billing
Charges, plan changes, cancellation and receipts. Mention the e-mail used at purchase to speed things up.
Technical support
Something did not load, a quiz froze or sign-in failed? Tell us what happened and send a screenshot if you can.
Error in a question
The fastest route is the report button inside the quiz, which notifies the author right away. Serious cases can come by e-mail.
Reports and copyright
Offensive content, improper copying or misuse of your own material. Describe the quiz and the reason so we can assess removal.
Suggestions and partnerships
Ideas for new features, exam categories that are missing, schools and courses that want to use the platform with classes.
Response time
We reply on business days, usually within 48 hours. Billing messages get priority.